Your questions answered

Welcome to our comprehensive FAQ page, designed to address your inquiries regarding shipping, returns, and the ordering process for our LED Light Therapy Face Mask. Whether you're curious about delivery timelines, return policies, or simply want to understand how to place an order seamlessly, we've compiled answers to commonly asked questions to provide you with the information you need.

If you can't find the answer you're looking for, feel free to reach out to our dedicated customer support team for further assistance. Your satisfaction is our priority, and we aim to make your experience with our products as smooth and enjoyable as possible.

Product FAQs

An LED Light Therapy Mask (Face or Neck) is a skincare device that uses different colors of LED lights to address various skin concerns. It emits low-level light energy to stimulate cellular activity, promoting collagen production, reducing inflammation, and improving overall skin health.

LED Light Therapy works by exposing the skin to different wavelengths of light. Each color targets specific skin concerns. For example, red light stimulates collagen production, blue light targets acne-causing bacteria, and yellow light helps with reducing redness.

Yes, LED Light Therapy is generally safe for all skin types. It is non-invasive, doesn't produce heat, and doesn't damage the skin surface. However, it's advisable to check with a dermatologist if you have specific skin conditions or concerns.

The frequency of use depends on the individual and the specific device. Typically, using the mask 3-5 times per week for around 10-30 minutes per session is recommended. Consistency is key to seeing optimal results.

LED Light Therapy is considered safe and non-invasive, with minimal side effects. Some users may experience mild redness or dryness, but these effects are usually temporary. It's crucial to use the mask as directed to minimize the risk of adverse reactions.

Results vary depending on individual skin concerns. Some users report seeing improvements after just a few sessions, while others may take several weeks. Consistent use over time is essential for achieving and maintaining the best results.

Yes, you can continue using your regular skincare products in conjunction with the LED Light Therapy Face Mask. However, it's recommended to apply products before using the mask to allow better penetration of active ingredients.

LED Light Therapy can be a beneficial addition to your skincare routine but may not completely replace other treatments. It works well in conjunction with other skincare practices and treatments, depending on your skin goals.

The lifespan varies depending on the specific device and usage. Most masks have a considerable lifespan, often ranging from several thousand to tens of thousands of hours. It's essential to follow the manufacturer's guidelines for optimal use and maintenance.

Shipping FAQs

Orders are typically processed immediately and if ordered before 12pm (Monday - Friday) will benefit from FREE next day delivery. Orders received after 12pm on a Friday or over a weekend will be dispatched on the Monday for FREE delivery on the Tuesday.

Yes, we offer international shipping. Shipping costs and delivery times will be calculated during the checkout process based on your location.

Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's delivery status.

In the unlikely event your order is delayed, you can check the tracking information provided in your confirmation email. If you need further assistance, feel free to contact our customer support team using our contact form.

Returns FAQs

We have a 60-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 60 days of receiving your order for a refund or exchange.

To initiate a return, please contact our customer support team with your order number and reason for return. Returned products must be returned in all the original packaging. Due to the nature of the item, we are unable to accept your return if the item has been used.