Your LED light therapy questions answered
Do you have questions about LED light therapy, MYKI Beauty products or how to order? Read some of our Frequently Asked Questions to find out more about how to purchase, use and enjoy our products for real results in just 4-6 weeks.
Can’t find the answer you’re looking for? Get in touch with our customer support team for more assistance.
Product FAQs
An LED Light Therapy Mask (Face or Neck) is a skincare device that uses different colours of LED lights to address a variety of skin concerns, from signs of ageing through to acne and breakouts. It emits low-level light energy to stimulate cellular activity, promoting collagen production, reducing inflammation, and improving overall skin health.
LED Light Therapy works by exposing the skin to different wavelengths of light. Each colour targets specific skin concerns. For example, red light stimulates collagen production, blue light targets acne-causing bacteria, infrared light targets circulation and healing and yellow light helps with reducing redness.
Yes, LED Light Therapy is generally safe for all skin types and is clinically proven to be safe. It is non-invasive, doesn't produce heat and doesn't damage the skin surface. However, it's advisable to check with a dermatologist if you have specific skin conditions or concerns.
The frequency of use depends on the individual and the specific device. Typically, using the mask 3-5 times per week for around 10-30 minutes per session is recommended. Consistency is key to seeing optimal results.
LED light therapy is considered safe and non-invasive, with minimal side effects. Some users may experience mild redness or dryness, but these effects are usually temporary. It's crucial to use the mask as directed to minimise the risk of adverse reactions.
Results vary depending on individual skin concerns. Some users report seeing Improvements after just a few sessions, while others may take several weeks. Consistent use over time is essential for achieving and maintaining the best results, but most people see real results within 4-6 weeks of consistent treatments.
Yes, you can continue using your regular skincare products in conjunction with the LED Light Therapy Face Mask or Neck Mask. We recommend the MYKI Beauty Biocellulose Sheet Mask. However, it's recommended to apply products before using the mask to allow better penetration of active ingredients.
LED light therapy can be a beneficial addition to your skincare routine but may not completely replace other treatments. It works well in conjunction with other skincare practices and treatments, depending on your skin goals.
The lifespan varies depending on the specific device and usage. Most masks have a considerable lifespan, often ranging from several thousand to tens of thousands of hours. It's essential to follow the manufacturer's guidelines for optimal use and maintenance.
Infrared light is invisible to the human eye because it exists just beyond the visible spectrum of light. Although you can’t see it, infrared light penetrates deep into the skin, working beneath the surface to stimulate collagen production, improve circulation, and reduce inflammation.
Shipping FAQs
Orders are typically processed immediately and if ordered before 12pm (Monday - Friday) will benefit from FREE next day delivery.Orders received after 12pm on a Friday or over a weekend will be dispatched on the Monday for FREE delivery on the Tuesday.
Yes, we offer FREE shipping for all international orders. International orders are dispatched from the UK and are tracked at every stage of the process.
Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's delivery status.
In the unlikely event your order is delayed, you can check the tracking information provided in your confirmation email. If you need further assistance, feel free to contact our customer support team using our contact form.
Returns FAQs
We have a 60-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 60 days of receiving your order for a refund or exchange.
At MYKI Beauty, we stand behind the quality of our LED beauty products and want you to feel confident in your purchase. That’s why we offer a 60-day return policy to give you the opportunity to try our products and experience the benefits firsthand.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The return must be initiated within 60 days from the date of delivery.
- The product must be returned in its original packaging, including all accessories, manuals, and protective materials.
- The product must not show signs of significant wear, damage, or misuse.
How to Initiate a Return:
- Contact our Customer Support team at customerservices@mykibeauty.com to request a return authorisation.
- Provide your name, order number, and details about the return.
- Once your return is approved, we will provide you with detailed instructions on how to ship the item back to us.